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How to make FaceTime call on iPod Touch 4G

Monday, September 6, 2010  |  2 comments

How to do FaceTime call on iPod Touch 4G

As you all know by now, one of the coolest new additions to new iPod Touch 4G is the FaceTime feature that allows you make video calls to friends and family across the globe. The FaceTime feature allows you make video calls to other iPod Touch 4G and iPhone 4 over WiFi. Read more...

This feature is made possible by 2 new cameras introduced on the iPod Touch 4G. One on the front, which focuses on you. And one on the back, which focuses on what's in front of you. Note that FaceTime lets you switch between them at any time during a video call.

How to do FaceTime call on iPod Touch 4G

  1. All you need to get started is an Apple ID and an email account. You can choose an email account you already have or, if you prefer, set up a new one.
  2. Make sure your iPod Touch 4G is connected over a Wi-Fi connection which is the mode of communication for the FaceTime Video. (If you want more info on iPod Touch Wi-Fi settings visit How to connect and manage iPod Touch Wi-Fi).
  3. Making the actual FaceTime video call is as simple as it gets:
    1. Just tap the FaceTime app.
    2. Find the person you want to call.
      • When calling someone using an iPhone 4 or later: Try the phone number of the person you are calling first. If the person has registered an email with FaceTime, you can use that as well.
      • When calling someone using an iPad 2, iPod touch, or FaceTime for Mac: Use the email address designated for FaceTime of the person you are calling.

      NOTE: On iPad 2, iPod touch, and FaceTime for Mac, you need to add a person as a contact using the FaceTime or Contacts app before you can call them.

    3. An invitation pops up on their iPod touch or iPhone 4 screen asking if they want to join.
    4. When they accept, FaceTime begins.
  4. Receiving a FaceTime Video Call:
    1. If somebody wants to start a video call with you, you'll receive an invitation - along with a vibrating alert - on your iPod touch asking you to join.
    2. Simply tap Accept, and the video call begins.

Troubleshooting FaceTime problem

If FaceTime call is not working then first try making a FaceTime call to Apple's FaceTime testing number at 1-888-FACETIME (1-888-322-3846). By doing this you can find out if the problem is with receiving calls or making the calls.

Issue 1: Unable to activate or make FaceTime calls

Try turning FaceTime off and on again using the following:

  • iOS: Settings > Phone
  • FaceTime for Mac: FaceTime > Preferences

Issue 2: Can't place a FaceTime call to a particular contact
Try the following:

  • Verify that you have the correct phone number or email address.

  • Use the correct method of contacting the person. If you are calling:
    • An iPhone 4 user: Use the phone number
    • An iPad 2, iPod touch, or FaceTime for Mac user: Use the email address

Also check the following:

  • Check that each person has an active Wi-Fi connection.
    • If you are using router, firewall, or security software that restricts Internet access, verify that port forwarding is enabled. Make sure that the router supports UPNP and that the Universal Plug-and-Play (UPNP) feature is not turned OFF.
  • Verify that the date and time are set correctly on your iOS device or Mac.
  • The Apple ID you are using to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address.
    • If your Apple ID is not an email address, you can change it on appleid.apple.com. This article provides instructions on how to change the Apple ID.

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