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Apple fixes iTunes Crashing after Firmware 2.2.1 upgrade

Saturday, February 7, 2009  |  2 comments
Since the release of the iPhone 2.2.1 firmware update, many users have had problems with iTunes crashing with both iPhones and even iPods. To fix this issue Apple has sent the following email to some of the affected customers that outlines the steps for fixing this issue.
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Dear Customer,

Recently, we uncovered an issue which was causing iTunes to unexpectedly quit when synced with an iPod or an iPhone. This issue impacted a small number of users, and we have identified your account as potentially being affected.

If you have experienced this issue, please follow these steps in order to sync your iPod or iPhone with iTunes:
1. Launch iTunes
2. Select "Deauthorize Computer" from the Store menu
3. Enter your iTunes Store Account ID and Password, then click the Deauthorize button
4. Next, choose "Authorize Computer" from the Store menu
5. Enter your iTunes Store Account ID and Password, then click the Authorize button

Once you have successfully deauthorized and reauthorized your computer, you should be able to sync your iPod or iPhone to iTunes.

I sincerely apologize for any inconvenience that you may have experienced as a result of this issue.

Thank you for being an iTunes Store customer.
iTunes Store Team

This fix has now been available on the internet for some time now and users have been reporting that this fix does work. Drop a comment if you had this issue and if this fix works.

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  • At March 30, 2009 at 7:18 AM, Anonymous Anonymous said…

    I followed the above instruction and did not work.  

  • At March 30, 2009 at 2:56 PM, Anonymous Anonymous said…

    i've tried everything including resetting my ipod touch to factory settings, deleting my itunes library and also reinstalling itunes. Apple better look into this because as a macbook pro user for two years i'm rapidly losing my confidence in them and their products.  

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